Order Processing
All orders are processed within 48 hours after payment confirmation. During sales periods or collection launches, processing times may be longer than usual, but we guarantee that we will contact you individually to keep you informed about the status of your order.
Shipping to Portugal and Spain
Shipping is handled by CTT with a cost of 5 €.
The delivery time is up to 2 business days.
Shipping to France, Italy, Netherlands, Belgium, Germany, and Luxembourg
Shipping is handled by CTT with a cost of 8 €.
The delivery time is up to 5 business days.
Order Tracking
All orders are shipped with a tracking number, allowing you to monitor the delivery. Once the order is dispatched, you will receive an email with tracking details.
Delivery Addresses
Please ensure that the address provided is correct and complete. We are not responsible for delays or lost orders due to incorrect information.
If you need to change the delivery address after the order has been confirmed, please contact us as soon as possible so we can check if an update is possible before shipping.
Delivery Issues
If there are any delays, losses, or damage during shipping, please contact us immediately so we can resolve the issue as quickly as possible.
Contact
If you have any questions or need further assistance, we are available via email: info@maisonkhiara.com