Return and Exchange Policy
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Returns (Right of Withdrawal)
You have up to 14 days from the delivery of your order to change your mind and proceed with a return, as long as the item shows no signs of use.
Returned products must:
✔ Be in their original packaging, with labels and hygiene stickers intact.
✔ Not have been used, washed, or altered.
If the item does not meet these requirements, the return may be refused.
Shipping Costs: Return shipping costs are the responsibility of the customer. The refund will only include the value of the returned item, excluding the initial shipping costs.
To start the return process, contact us via email at info@maisonkhiara.com, and we will send you detailed instructions.
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Exchanges
We do not offer exchanges. If you would like a different size or model, you can return the item within the 14-day period and place a new order. -
Returns of Faulty Products
All items undergo strict quality control. However, if you receive an item with a manufacturing defect, please send an email to info@maisonkhiara.com with:
✔ A photo of the defect
✔ Your order number
The item will be assessed, and if the defect is confirmed, you may choose:
✔ A full refund, including shipping costs.
✔ An exchange for the same item, with no additional costs.
The deadline to report a visible defect is 14 days after receiving the product.